Frequently Asked Questions

Q: What area(s) do you service?

A: We service the Chicagoland area. Our showroom is located in Roselle, IL. We’ve done work in areas such as Milwaukee, WI and in Northwest Indiana. If you are unsure whether or not we will do work in your area, please contact us at 630-529-DOOR (3667) and speak with one of our sales representatives.

Q: What are your hours of operation?

A: Our showroom is open Monday thru Saturday during the times listed: Monday-Friday: 8am- 5pm with Thursday 8am - 8pm, Saturday: 9:30am- 3:30pm The parts department is open Monday thru Friday 8am-5pm. The Service dept. is closed on Sat.

Q: What forms of payment do you accept?

A: We gladly accept cash, check, Visa, MasterCard, and Discover.

Q: What is the size of your showroom?

A: Our state-of-the art showroom is 2,000 square feet. We have a large representation of window and door products on display such as (but not limited to): Marvin, Integrity by Marvin, Infinity by Marvin, Andersen, Pella, Therma Tru, The Woodland Windows, Simpson, ProVia, Schlage, Emtek, Waudena, Timbergate, and Woodharbor. For a complete listing of products and manufactures we carry, go to: http://www.replacementwindowchicagoil.com/products-and-services/doors.html

Q: How long has your company been in business?

A: Woodland Windows and Doors has been owned and operated by the Mariotti family since 1969. View our story from the beginning at: http://woodlandwindows.com/about-us/history.html

Q: How many employees does Woodland employ?

A: Woodland has over 50 full-time employees. Of those 50 employees, we have a dedicated sales team with support staff to work with you on your window & door project, a service department to help with product and installation related issues, a full-time service technician and a stain and paint facility which allows us to prefinish your windows, doors, and millwork before coming out to your home. Our installers are all hourly W-2 employees that are not subcontractors. Each of them is licensed, bonded, insured, and drug-free.

Q: Do you stock any windows or doors for sale?

A: Unfortunately, the windows and doors that we offer are made by our manufacturers on a per order basis; therefore we do not stock any standard size windows or doors.

Q: Do you have any odd stock or windows or doors in your warehouse for sale?

A: Unfortunately, mistakes do happen therefore at times we may have a limited supply of windows and doors in our warehouse that are available for sale. To view the items that we have for sale, visit our Ebay store at: http://stores.ebay.com/Woodland-Windows-n-Doors-Roselle-IL

Q: What brands do you carry?

A: The manufacturer’s that we represent include (but are not limited to the following): Andersen, Marvin, Integrity by Marvin, Infinity by Marvin, Pella, The Woodland Window, Parrett, Velux, Wojan Windows, Thermal Industries, Imperial Glass Block, Therma Tru, Jeld-Wen, Albany Doors, Provia, Larson, Woodharbor, Karona, Waudena, Alexandria Moulding, Moulding & Millwork, Emtek, and Schlage. We also have working relationships with other manufacturers that we can utilize to find solutions to your window and door projects. For a detailed description of these manufacturers, please visit: http://www.replacementwindowchicagoil.com/products-and-services/doors.html or contact one of our sales representatives at 630-529-DOOR (3667).

Q: Do you offer FREE ESTIMATES?

A: Yes, as a service to our customers, we offer FREE ESTIMATES. What this means to you is that we will come to your home and examine the existing windows, measure the openings, and give an estimate based on the size of your openings and the options you are looking for. Please contact us at 630-529-DOOR (3667) to schedule your appointment today or fill out the Request a Consultation form on our website.

Q: I’d like to have someone come to my home and measure for new windows and doors and give me an estimate. What times are available for someone to meet with me?

A: We have an outside sales team that runs sales calls Monday thru Saturday by appointment only. Appointments start as early as 9am. We also have a limited number of openings available on Saturdays and in the evening. Please contact us at 630-529-DOOR (3667) to schedule your appointment today.

Q: Who needs to be present the day of my in-home consultation?

A: The day of your in-home consultation, we ask that one of the homeowner’s or decision makers is present to meet with our sales representative. Many times our sales representatives will have questions that will need to be answered to assure the proper products are quoted.

Q: Can I expect a proposal at the end of my sales appointment?

A: Generally, your sales rep is able to provide a written proposal before they leave your home. There are some instances however where product has to be quoted from our vendors. In that case, we will have to get back to you with a quote, generally within 24-48 hours depending on the product that needs to be quoted.

Q: If I bring my measurements in to your showroom, will someone be able to give me a price?

A: Technically yes, however we generally refrain from doing so because the way you measure may or may not be the way Woodland would measure therefore it can cause confusion and ultimately errors in what is quoted.

Q: Do you have a database of jobsites that I could visit to see some of the work that you have done?

A: Yes, we update our website with the addresses of jobs that we have completed. Visit the customer’s near you section of or website at: http://woodlandwindows.com/Customers-Near-You.aspx

Q: I’m ready to proceed with the window project that was quoted to me, what do I need to do to start the process?

A: Once you are ready to move forward, you will need to sign the contract. Along with that, each job requires a 40% deposit.

Q: Does Woodland offer financing for my window and door project?

A: Yes, financing is available on install jobs only for qualified customers. It is a 12-month same as cash (with monthly payments). Please contact your sales representative or our accounting department at 630-529-DOOR (3667).

Q: Does Woodland have a service department?

A: Yes, we have a full-time service department trained to resolve issues from product warranties to installation issues. As part of the service team, we also have a dedicated service technician that is trained by both our vendors and our installers. The service truck is stocked with common replacement parts from the window and door manufacturers we represent. Please contact our service department at 630-529-DOOR (3667) for questions related to service.

Q: What other services does Woodland provide?

A: In addition to window and door replacement, we also replace and install interior doors and interior trim packages, siding, kitchen remodeling and entry door restoration.

Q: What does it mean if there is fog inside the glass of my window or patio door?

A: If you are noticing fog or haze between the panes of insulating glass on your window or patio door you have a seal failure. This is when the seal of the insulated glass fails and lets in moisture. This can occur naturally or if one of the panes of glass has broken.

Q: I have moisture on the interior surface of my window or patio door. Is my window or patio door leaking?

A: Most likely your window or patio door isn’t leaking but is instead having condensation build up. Condensation builds up on the interior surface of a window or door as it starts to get cold outside and the colder it gets the more likely it is to happen. A likely and easy fix to eliminating condensation on your window or patio door would be to lower the humidity level in your home.

Q: How do I tilt my Marvin, Andersen or Pella double hung in for cleaning?

A: For instructions on tilting in your Marvin, Andersen or Pella double hung please visit our showroom and one of our product demonstrators will be glad to assist you.

Q: How do I remove and install the sash on my Marvin, Andersen or Pella double hung?

A: For instructions on removing and replacing the sash in your Marvin, Andersen or Pella double hung please visit our showroom and one of our product demonstrators will be glad to assist you.

Q: What are the different kinds of window mullions?

A: Window mullions more commonly known as grilles or divided lites come in a variety of styles as stated below. Removable wood grilles affix to the interior surface of the window or patio door and can be taken out for cleaning. They are available in different sizes and configurations. Grilles in the glass or GBG’s are a permanently encapsulated inside the insulating glass and are available in different sizes configurations and colors. Simulated Divided Lites or SDL are available with or without a spacer bar and are permanently affixed to the interior and exterior surface of a window or patio door.

Q: What is Low E?

A: Low E is low emissivity and is a coating put on the surface of the glass that helps block out UV rays and assists in heating and cooling.

Q: What is argon gas?

A: Argon gas is an inert gas that goes in between the panes of the insulating glass and acts as an insulator the same way insulation in a wall cavity does. Argon gas is odorless, colorless, and harmless.

Q: What is krypton gas?

A: Krypton gas, like argon gas is a gas that goes in between the panes of the insulating glass and acts as an insulator the same way insulation in a wall cavity does.

Q: What is full frame window replacement?

A: Full frame window replacement is an installation method that involves removing an existing window in its entirety including the frame, sash, and interior trim and replacing it with a complete new window. The opening is brought back to the original rough opening and inspected for any rotting wood or damage caused by moisture or insects that would need to be replaced before the new window is installed. You have the ability to change the size, shape, or style of the window with a full frame replacement. Both the interior wood casing and exterior aluminum capping are replaced giving the unit a fresh and clean look.

Q: What is insert window replacement?

A: Insert window replacement is an installation method that allows you to leave the trim you currently have around your windows. Provided the frames are in good shape with no moisture or insect damage, the sash are removed and the new window is installed into the frame of the original window. With this process, no trim or wallpaper is removed or damaged.

Q: Do you offer windows and doors with blinds in between the glass?

A: Yes, Pella offers blinds in between the glass as part of their Designer Series line of windows and doors. These are available as either slimshades (commonly known as mini-blinds) or cellular shades (commonly known as honeycomb shades). Please contact one of our sales representatives with further questions at: 630-529-DOOR (3667).

Q: What is insulated glass?

A: Insulated glass consists of at least 2 layers of glass with an air space between.

Q: What is U-value?

A: This measures the rate of heat loss and how well a product insulates. The lower the number, the better a product is at keeping heat inside a building. The U factor is key in winter months, and important factor to consider in choosing a window.

Q: What is Solar Heat Gain?

A: This measures how well a product blocks heat from the sun. The lower the number the better.

Q: What is R-Value?

A: This measures resistance to heat loss. Many people are familiar with R value because of its use in home insulation, but actually, for windows and doors, U factor and solar heat gain coefficient are more important measures.

Q: What is Energy Star?

A: Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Dept. of Energy helping us all save money and protect the environment through energy efficient products and practices.

Q: What are the current requirements for the 2011 tax credit?

A: Energy efficient windows, doors and skylights can reduce energy bills. The current tax credit amount is 10% of the cost, up to $500, but windows are capped at $200. Products must be ENERGY STAR qualified. You do not have to replace all the windows/doors/skylights in your home to qualify. And it doesn't need to be a replacement either - installing a new window where there wasn't one previously (like in an addition) qualifies. Tax Credit does NOT include installation costs. Please contact one of our sales representatives for specific questions regarding the tax credit or visit: www.energystar.gov

Q: My home was built prior to 1978 and I understand that there are some new laws regarding renovations and safety precautions. Can you please explain this to me?

A: Common renovation activities like sanding, cutting, and demolition can create hazardous lead dust and chips by disturbing lead-based paint, which can be harmful to adults and children. To protect against this risk, on April 22, 2008, EPA issued a rule requiring the use of lead-safe practices and other actions aimed at preventing lead poisoning. Under the rule, beginning April 22, 2010, contractors performing renovation, repair and painting (RRP) projects that disturb lead-based paint in homes, child care facilities, and schools built before 1978 must be certified and must follow specific work practices to prevent lead contamination. EPA requires that firms performing RRP projects that disturb lead-based paint in pre-1978 homes, child care facilities and schools be certified by EPA and that they use certified renovators who are trained by EPA-approved training providers to follow lead-safe work practices.

Our installers are RRP certified and follow the specific guidelines set in place by the EPA. First, they will contain the work area so that dust and debris do not escape from that area by covering the floors and any furniture that cannot be moved and by sealing off doors and heating and cooling system vents. Secondly, they will attempt to minimize dust as much as possible. Lastly, the work area will be cleaned up daily to keep it as clean as possible. When all the work is done, the area will be cleaned up using special cleaning methods before taking down any plastic that isolates the work area from the rest of the home.

Please contact one of our sales representatives for specific questions regarding the EPA lead requirements or visit: www.epa.gov

Q: Do you supply custom sized windows and doors?

A: Yes, many of our manufactures offer products that are available in both standard and custom sizes. Based on the size opening(s) you have, our sales representatives will be able to determine whether a standard size or custom size unit(s) will work best for your window or door opening(s).

Q: Does Woodland supply shutters and do you install them?

A: Yes, we have a supplier that we work with that offers shutters. We’d be happy to order them and install with your new windows and doors.

Q: Does Woodland employ its own installers or do you subcontract your work?

A: All of Woodland’s installers are hourly W-2 employees and are not subcontractors. Each of them is licensed, bonded, insured, and drug-free. What that means to you is that you can feel comfortable with who is coming into your home. In addition, our installers are more than just installers, they are qualified craftsman that have the ability to build knee walls open and close walls, create new openings, and etc to help make your design dreams a reality.

Q: Are your installers licensed, bonded and insured?

A: Yes, all of the Woodland installers are licensed, bonded, and insured.

Q: What is your installation warranty?

A: Woodland Windows & Doors guarantees that your installation has been performed to the best of our craftsmen’s abilities. All labor is guaranteed against an imperfect installation for a period of five (5) years from the date of completion. If our labor is proven to be flawed in the areas of exterior aluminum trim work, exterior caulking, interior casing, insulation, or air and water leaks, we will repair or reinstall material in the problem area at no charge to you. This guarantee does not include occurrences beyond our control including, but not limited to, hail, ice, windstorms, fire, lightning, earthquakes, or other acts of God. Also, this guarantee does not cover defects in material or product covered by the manufacturer’s warranty. This guarantee applies to installation workmanship only and is not valid unless payment has been made in full compliance with the terms outlined in your contract.

Q: Will Woodland stain, paint or varnish my new windows?

A: Woodland offers a premium stain and paint service that completes your custom window, door and architectural trim with a professional finish.

Q: What can you tell me about your staining process?

A: We are so detailed and particular about the quality you receive from us that we control our own product finishing process from beginning to end, including a Woodland owned stain and paint facility. This setup allows us to pre-stain or pre-paint your product before installation, eliminating stain accidents and odor from your home which are common problems with on-site finishing. Our crew leaders will perform minor touch ups including filling of nail holes. Should any major touch-up work be required, we will contact you to schedule a Woodland technician to come back to your home and complete the work. All of our finishes come with a one- year craftsmanship guarantee.

Q: How long can I expect it to take your installers to replace my windows? 

A: Generally speaking, our installers can replace 3-4 full frame replacement openings per day and 6-10 insert replacement units per day. There may be exceptions to this, depending on the work that needs to be done.

Q: Are there any limitations regarding the number of windows you will install?

A: Woodland will install as many windows as the customer needs. No job is too large or too small.

Q: Does Woodland install windows and doors in the winter?

A: Yes, Woodland installs windows and doors year-round. This is actually our favorite time to install because our customers see and feel an instant benefit to new energy efficient windows and doors. In addition, we have specific guidelines for our installers to follow when completing winter installs to minimize the cold that comes into your home. Our installers will block off the work area(s) as much as possible, ask that you reduce the heat (to limit heat loss), and work room by room. There is very minimal time between when the old window is removed and the new window is installed in the opening. We only take out one window at a time and put the new one in right away before going on to the next one.

Q: What is done on the exterior to seal the openings?

A: Our installers will cap the exterior of the window with aluminum and back it with DOW insulated board to keep out moisture and insulate around the opening. We then caulk the entire perimeter of the opening with Quad VOC sealant. We use this product because it does not crack or pull away from substrate, is more pliable and will expand and contract at an equal rate.

Q: What sets Woodland installers apart from the other window and door contractors out there?

A: Woodland has been installing and servicing windows and doors for over 40 years and has over 20 full time carpenters, all employed by Woodland, some for over 10 years. This is important because this kind of experience means the workmanship is consistent, the quality is very high and our reputation stands the test of time. Every one of our installers is trained on a continuous basis both by fellow installers and by our manufacturers. The trucks that our installers work out of are window and door shops on wheels. Each truck is stocked with everything that is needed to do quality installations.

Q: Will Woodland pull any permit that may be required by my town or village?

A: Woodland is licensed and bonded in towns where we do business, however most towns require homeowners to obtain local building permits, where required. This should be checked with the local building department by the homeowner and is the homeowner’s is responsibility to secure any required permits. Woodland will not pull permits for jobs, however we are available to help answer questions regarding the process of applying for permits.

Q: Once my new window or door units are installed, can my existing window treatments be reinstalled?

A: Your new window and door dimensions may vary from your existing dimensions, therefore not all situations allow for reinstallation of window treatments. Woodland cannot be held responsible for window/door treatments that do not fit your new windows and doors.

Q: What can I expect the day of installation?

A: On the first day of your installation, the crew leader will walk with you throughout the home, observing the jobsite, and explaining how they are going to proceed. We will protect the hallways in your home with runner tarps and your floors with drop cloths in the work areas. On multiple day installs, we clean up the jobsite on a daily basis and take any debris with us and dispose of it. To limit debris, we generally start on the upper floors and/or farthest from the entry. Window and door replacement is considered a major construction project, therefore to protect your furnishing from dust, we suggest you use sheets or a light piece of plastic to cover them. We also ask that you kindly move furniture to allow clearance around each window and door opening as well as remove any hanging pictures and breakable items from the work area. Before we leave, the crew leader will do a complete walk-through of the work we have done and teach you how to operate your new windows and doors. If your order was prefinished by Woodland, your crew leader will perform minor touch ups including filling of nail holes. Should any major touch-up work be required, we will contact you to schedule a Woodland technician to come back to your home and complete the work.

Q: What stain and paint colors does Woodland offer?

A: Woodland offers a wide variety of Painter Select colors to ensure a close match to the most popular colors available. We use Benjamin Moore and Sherman Williams paints offered in colors that match the exterior colors of our quality products from Andersen, Marvin and Pella. We also offers 18 stain colors from Wood-Kote and 15 stain colors from Minwax. The colors that we offer are on display in our showroom, available for viewing online and our sales representatives have samples they can show you as well. (Woodland cannot guarantee an exact match in colors to stain samples due to variations in wood products or limits in the printing process. All stain colors are close in proximity to all provided samples. Also, due to the variations in the product you purchase, colors may not be an exact match.)

Q: After my windows are installed, will I have to re-paint or repair wallpaper?

A: In most situations, after a full frame window installation you will not have to re-paint or repair wallpaper in your home. Our standard practice is to either custom fit a unit into the opening, or to replace interior casing with casing that is wider than existing. We’ve found that custom sizing units allows us to use similar size casing to what is existing therefore reaching existing paint and wallpaper lines. On the flip side, if your openings allow us to use standard size units, we may have to use a wider casing to reach the paint and wallpaper lines. The wider casing will generally cover most existing paint lines and ends of wallpaper. In an insert window replacement application, the interior casing is not disturbed; therefore no re-painting or repair to wallpaper will need to be done.

Q: Does Woodland install storm doors?

A: Yes, Woodland will install storm doors that have been purchased from us on openings where an entry door is also installed. Woodland will not re-install existing storm door(s) after an entry door install. Please contact one of our sales representatives at 630-529-DOOR (3667) for further questions or clarification regarding installation of storm doors.

Q: Does Woodland install skylights?

A: Yes, Woodland will install skylights in openings where a skylight already exists. Please contact one of our sales representatives at 630-529-DOOR (3667) for further questions or clarification regarding installation of skylights.

Q: I’m planning on having the windows and doors in my home replaced, however I will have to do the work in phases. How can I be assured that the work quality will be consistent for future phases?

A. The products we offer are manufactured for long-term use. Our sales representatives will make sure that the product(s) that are ordered for your current phase matches what was sold to you and installed on previous phase(s). Our installation team is continuously trained to ensure consistency. We have a system in place, with a mindset to manage water properly on the exterior of your home or building, therefore giving your windows the performance that is required of it, and to give you an aesthetically pleasing installation.

Q: Does Woodland use expandable foam to insulate?

A: Fiberglass insulation and expandable foam are both available; however our standard practice is to use fiberglass insulation to fill the cavity around the window(s) and door(s). We will however use expandable foam per your request, or if expandable is what is required by your town or village.

Q: I currently have a security alarm system installed in my home. Does Woodland re-install security alarm systems?

A: Per the state of Illinois, only a certified alarm installer (with a PERC card) can install alarm systems and make contacts. We are not certified therefore will not re-install the security system. We recommend that homeowners contact their alarm company prior to installation and have the system put on test mode for the day we are installing your window(s) and door(s). We will drill holes and pull wires, but will NOT attach alarm contact, regardless of whether or not it is wireless or hard-wired. After the installation, homeowners need to have the alarm company come out and make contacts.

Q: Do alarm systems affect the warranty of the products you offer?

A: Sometimes yes, however it depends on the product. You will need to check with your sales representative for further clarification.

Q: After my installation, will I be left with the debris from the job?

A: No, clean up is done daily, whether your job is a single-day or multi- day installation. We take any job related debris from the site and dispose of it. Our objective is to ensure you will never have to live in a messy house during the installation process or clean up after our installers leave.

Q: Does Woodland replace interior doors and trim?

A: Yes, we have an entire room in our showroom dedicated to show various interior door and trim selections. Our sales representatives would be glad to walk you through what we have to offer. From traditional, to modern, to never-before-seen, we have solutions to complement your home decor, and bring out the beauty of your home.

Q: Will Woodland replace glass only in my existing windows?

A: Please contact one of our sales representatives at 630-529-DOOR (3667) for clarification regarding glass replacement.

Q: Does Woodland repair windows?

A: Woodland will repair product related defects for windows we have sold, 1-year from date of sale. Anything after the 1-year will be subject to a service call fee.

Q: I’m having my windows and doors replaced and would like to re-use my existing interior casing/trim. Is this a possibility?

A: In some situations we have the ability to re-use existing interior casing/trim. Please contact your sales representative, as it depends on the job conditions and the specifications of the new product

Q: Do you offer brick work?

A: Yes, we have a mason available to complete any brick work that may be required as part of your install. We have the ability to replace stone sills, install bay/bow custom stone sills, remove a course of brick to accommodate a larger window, install lintels on new openings, drop sills, re-tooth brick, etc. Our sales representatives can discuss brick options in more detail. Please contact our sales team at 630-529-DOOR (3667).

Q: How should I clean my door and/or windows when they get dirty?

A: It’s best to consult your owner’s manual for specific manufacturer’s instructions, however mild soap and water usually works well for exteriors.

Q: Can I apply a window tint to my products?

A: Do not add a tint to your window glass as this will void your warranty.

Q: Why are my oil-rubbed bronze handles discolored?

A: Oil-Rubbed Bronze is a living finish that will develop its own unique patina with use. This hardware is actually a dark bronze finish over copper. The intent is that the outer finish will wear, allowing the copper to show through. More use equals more wear, thus a "living finish." The changing of colors is a part of the natural aging process for this type of finish.

Q: What do you recommend to clean the glass?

A: Cleaning the glass of your new window and door unit(s) should be done when they are not exposed to direct sunlight. NEVER use of razor blades on any coated glass such as Low E II. Marvin Windows and Doors recommends the following process for glass cleaning, however it is the homeowner’s responsibility to check with their specific window and door manufacturer regarding cleaning requirements to assure the warranty is not compromised.

• Soak the glass surface with a clean water and soap solution to loosen any dirt and debris
• Use a mild, non-abrasive window washing solution and apply with a non-abrasive applicator
• Immediately after washing the glass, remove all of the cleaning solution with a squeegee, taking care not to allow any metal surface of the cleaning equipment to touch the glass surface. Use a cloth to wipe the squeegee dry after each swipe.
• Dry all cleaning solution from window gaskets, sealants and frames. Also, make sure that no abrasive particles are trapped between the glass and the cleaning material. Weatherstrip and frames become susceptible to deterioration if the water and cleaning solutions are not dried away immediately after cleaning.

Q: Does Woodland have expertise in “decorating with windows”?

A: Yes, our sales representatives have seen various window openings and can give design ideas. We are not just a “window out, window in company.” We help customers find functional solutions as well as design solutions.

Q: Will I be able to communicate with your installers?

A: Absolutely, you can have a conversation with any one of our installers. We even have bilingual craftsman (English/Spanish and English/Polish).

Q: What happens if you encounter water damage during install?

A: Water damage is a very common problem in homes. We encounter rotted sills and knee walls quite frequently. Our installers are qualified to repair minor damage and replace rotted lumber with new lumber at no additional charge to the customer. More extensive damage is billable on the basis of time and material, however work will not be performed unless it is approved by you. Please contact one of our sales representatives at 630-529-DOOR (3667) for questions or concerns regarding water damage.

Q: Do you have windows that help block sound transmission?

A: Sound transmission codes (STC) have a varying degree of sound blockage and are available from all of our manufacturers. Please contact one of our sales representatives at 630-529-DOOR (3667) with questions.